EIP UI Mockup — GoodBooks GB5

Flow Code	Description	Status	Steps	Updated
LEAVE_APPROVAL	Leave Request Approval	Active	8	2026-06-18
PRODUCT_LOOKUP	Product Information Lookup	Active	5	2026-06-17
PO_APPROVAL	Purchase Order Approval	Active	10	2026-06-15
VENDOR_ONBOARD	Vendor Onboarding	Draft	12	2026-06-14
IT_HELPDESK	IT Helpdesk Ticketing	Active	7	2026-06-10
INVOICE_QUERY	Invoice Query Handler	Inactive	6	2026-05-30

Flow Code *

Status

Description

Step Definition (JSON)

[
  {"StepCode":"START","StepType":"MESSAGE","MessageTemplate":"Hello! I am the Leave Request Bot. I will help you submit a leave request.","NextStepCode":"GET_NAME"},
  {"StepCode":"GET_NAME","StepType":"INPUT","MessageTemplate":"Please enter your full name:","ContextKey":"EmployeeName","NextStepCode":"GET_DAYS"},
  {"StepCode":"GET_DAYS","StepType":"INPUT","MessageTemplate":"How many days of leave are you requesting? (1–30)","ContextKey":"LeaveDays","Validation":{"InputType":"number","Min":1,"Max":30,"ErrorMessage":"Please enter a number between 1 and 30."},"NextStepCode":"GET_FROM"},
  {"StepCode":"GET_FROM","StepType":"INPUT","MessageTemplate":"What is your leave start date?","ContextKey":"LeaveFromDate","Validation":{"InputType":"date","ErrorMessage":"Please enter a valid date."},"NextStepCode":"GET_TYPE"},
  {"StepCode":"GET_TYPE","StepType":"CHOICE","MessageTemplate":"Please select your leave type:","Choices":{"Annual Leave":"CONFIRM","Sick Leave":"CONFIRM","Emergency":"CONFIRM","Loss of Pay":"CONFIRM"},"NextStepCode":"CONFIRM"},
  {"StepCode":"CONFIRM","StepType":"MESSAGE","MessageTemplate":"Leave request for {LeaveDays} day(s) starting {LeaveFromDate} will be submitted.","NextStepCode":"SUBMIT"},
  {"StepCode":"SUBMIT","StepType":"CALL_API","ApiConfig":{"Url":"/LeaveRequest/SaveLeaveRequest","Method":"POST","BodyTemplate":"{\"EmployeeName\":\"{EmployeeName}\",\"Days\":{LeaveDays}}"},"ContextKey":"SubmitResult","NextStepCode":"END"},
  {"StepCode":"END","StepType":"END","MessageTemplate":"Your leave request has been submitted (REF: LV-2026-{__SessionId})."}
]

Valid JSON array of step objects. Validated on save.

Priority	Channel	Match Type	Match Value	Flow Code	Active
1	WhatsApp	STARTS_WITH	`"leave"`	LEAVE_APPROVAL	✅
2	WhatsApp	STARTS_WITH	`"product"`	PRODUCT_LOOKUP	✅
3	Telegram	CONTAINS	`"approve"`	PO_APPROVAL	✅
4	AppChat	EQUALS	`"helpdesk"`	IT_HELPDESK	✅
5	SMS	STARTS_WITH	`"vendor"`	VENDOR_ONBOARD	✅
6	WhatsApp	REGEX	`^INV-[0-9]+`	INVOICE_QUERY	✅
7	All	CONTAINS	`"invoice"`	INVOICE_QUERY	✅
8	AppChat	STARTS_WITH	`"po"`	PO_APPROVAL	❌

Priority *

Lower number = evaluated first

Channel Type

Match Type *

Match Value *

Case-insensitive for non-REGEX types

Flow Code *

Must match an Active flow

Active (rule is evaluated)

Action Code

Description

Context ID Field

Buttons

Status

Actions

PO_APPROVAL

Purchase Order Approval

PONumber

3 buttons

Active

Label	Method	Endpoint	Needs Input
✓ Approve	POST	/PO/ApprovePO	No
✗ Reject	POST	/PO/RejectPO	Yes (remarks)
↩ Return for Revision	POST	/PO/ReturnPO	Yes (remarks)

LEAVE_APPROVAL

Leave Approval Action

LeaveRefId

2 buttons

Active

INVOICE_APPROVAL

Invoice Approval

InvoiceId

3 buttons

Draft

Action Header

Action Code *

Description

Context ID Field *

Field in payload used as the record identifier

Assignee User ID Field

Field containing the assigned user's ID

Action Buttons

Code	Label	Method	Endpoint	Needs Input	Email Placeholder

Channel Name	Type	Status	Configuration Summary	Updated
WhatsApp Business	WhatsApp	Active	Token: ***5521 · PhoneId: 104826… · Webhook: /eip/whatsapp	2026-06-18
TelegramBot	Telegram	Active	Bot: @GoodBooksBot · Webhook: /eip/telegram	2026-06-17
SMS Gateway	SMS	Active	Provider: Twilio · From: +1415-xxx-xxxx · Webhook: /eip/sms	2026-06-15
EIP AppChat	AppChat	Active	SignalR Hub: /hubs/eip-chat · Max message: 32 KB	2026-06-01
Voice IVR	Voice	Inactive	Provider: Twilio Voice · Webhook: /eip/voice · Not configured	—

5

Active

4

Expired

12

Completed

21

Total (today)

User	Channel	Flow	Current Step	Last Activity	Status
+91-98765-43210	WhatsApp	LEAVE_APPROVAL	GET_DAYS	2 min ago	Active
user_kavya	AppChat	PRODUCT_LOOKUP	GET_TYPE	5 min ago	Active
+91-91234-56789	WhatsApp	PO_APPROVAL	CONFIRM	8 min ago	Active
user_ranjith	AppChat	LEAVE_APPROVAL	GET_FROM	12 min ago	Active
@telegramuser99	Telegram	VENDOR_ONBOARD	VERIFY_GST	18 min ago	Active
+91-99887-76655	WhatsApp	LEAVE_APPROVAL	END	42 min ago	Completed
user_priya	AppChat	PRODUCT_LOOKUP	END	1 hr ago	Completed
+91-80001-12345	WhatsApp	IT_HELPDESK	GET_PRIORITY	2 hr ago	Expired

20

Total

15

Used

3

Revoked

2

Expired

Token (masked)	Action Code	Context ID	Assignee	Status	Expires At	Used At
`a3f7b2c1…`	PO_APPROVAL	PO-2026-1234	User #45	Used	2026-06-23 09:00	2026-06-21 10:14
`d9e1f432…`	LEAVE_APPROVAL	LV-2026-0047	User #12	Used	2026-06-23 09:00	2026-06-21 09:52
`b7c2a890…`	PO_APPROVAL	PO-2026-1201	User #45	Revoked	2026-06-22 14:00	—
`f1a3d456…`	INVOICE_APPROVAL	INV-2026-5521	User #33	Expired	2026-06-20 00:00	—
`e8b2c012…`	LEAVE_APPROVAL	LV-2026-0045	User #12	Used	2026-06-22 08:00	2026-06-21 08:30

32

Total

28

Success

3

Failed

1

Pending

Run ID	Action Code	Context ID	Assignee	Status	Started At	Duration
#1042	PO_APPROVAL	PO-2026-1234	User #45	Success	2026-06-21 10:14	312 ms
#1041	LEAVE_APPROVAL	LV-2026-0047	User #12	Success	2026-06-21 09:52	284 ms
#1040	INVOICE_APPROVAL	INV-2026-5490	User #33	Failed	2026-06-21 08:41	5,021 ms
#1039	PO_APPROVAL	PO-2026-1201	User #45	Success	2026-06-21 07:30	198 ms
#1038	LEAVE_APPROVAL	LV-2026-0045	User #12	Pending	2026-06-21 07:00	—

GB

Leave Request Bot

● Connected

💬

Start a conversation to begin your leave request.

GB

Leave Request Bot

● Connected

GB

Hello! 👋 I'm your Leave Request Assistant. I'll help you submit a leave request quickly.

GB

Please enter your full name:

GB

Leave Request Bot

● Connected

GB

Hello! 👋 I'm your Leave Request Assistant.

Kavya Ramesh

GB

How many days of leave are you requesting? (1–30)

GB

Leave Request Bot

● Connected

Kavya Ramesh

GB

How many days?

5

GB

📅 What is your leave start date?

GB

Leave Request Bot

● Connected

5

2026-07-01

GB

Please select your leave type:

Annual Leave

Sick Leave

Emergency

Loss of Pay

GB

Leave Request Bot

● Connected

Annual Leave

GB

Please confirm your email address for approval notification:

GB

Leave Request Bot

● Connected

kavya@company.com

GB

Please rate your experience with this submission process:

Tap to rate (1–5):

★★★★★

3 / 5 — Good

GB

Leave Request Bot

● Connected

GB

Your digital leave pass has been generated. Scan at the exit gate.

REF: LV-2026-0047 · Scan at gate

GB

Leave Request Bot

● Connected

GB

Please scan your employee badge QR code to verify your identity before submission.

Camera permission required · Point at the QR code

GB

Leave Request Bot

● Connected

GB

For field visit tracking, please share your current GPS location. It will be recorded once.

Location permission required · Used once for verification

GB

Leave Request Bot

● Connected

GB

Please upload your supporting document (medical certificate, travel proof). Accepted: PDF, JPG, PNG.

GB

Leave Request Bot

● Connected

GB

Here is your current leave balance:

Type	Total	Used	Left
Annual	21	8	13
Sick	14	3	11
Emergency	5	1	4
LOP	—	0	—

GB

Leave Request Bot

● Connected

GB

Your last approved leave details:

Leave Ref

LV-2026-0038

Type

Annual Leave

From

2026-05-12

To

2026-05-14

Days

3

Approved By

Ranjith Kumar

GB

Leave Request Bot

● Connected

GB

Your recent leave requests:

LV-2026-0038 — Annual Leave (12–14 May) · Approved
LV-2026-0029 — Sick Leave (3 Apr) · Approved
LV-2026-0021 — Emergency (15 Mar) · Approved
LV-2026-0014 — Annual Leave (1–5 Feb) · Approved
LV-2025-0098 — LOP (26 Dec) · Approved

GB

Leave Request Bot

● Connected

GB

Please select your approving manager:

Ranjith Kumar

Priya Nair

Anand Suresh

Meena Iyer

Deepak Raj

GB

Leave Request Bot

● Connected

GB

Please review the relevant HR policies before submitting:

🔗 View Leave Policy

🔗 Download HR Handbook

GB

Leave Request Bot

● Connected

Annual Leave

GB

Leave Request Bot

● Connected

GB

How many days of leave are you requesting? (1–30)

45

GB

⚠ Please enter a valid number of days between 1 and 30. You entered: 45

GB

How many days of leave are you requesting? (1–30)

GB

Leave Request Bot

● Connected

GB

Please enter your registered phone number for verification:

+91-98765-43210

GB

Verifying your details…

GB

⚠ Your phone number +91-98765-43210 is not registered in our HR system. Please contact HR to update your records before proceeding.

GB

Leave Request Bot

● Connected

GB

✅ Your leave request has been submitted successfully!

Reference

LV-2026-0047

Employee

Kavya Ramesh

Days

5

Type

Annual Leave

From

2026-07-01

Approver

Ranjith Kumar

An approval request has been sent to Ranjith Kumar. You will be notified once reviewed.

From: noreply@goodbooks.com

To: ranjith.kumar@company.com

Subject: Action Required: Approve Purchase Order PO-2026-1234

Purchase Order Approval Request

Dear Ranjith Kumar,
A purchase order requires your approval. Please review the details below and click one of the action buttons.

PO Number	PO-2026-1234
Vendor	TechSupplies Pvt Ltd
Amount	₹ 45,000.00
Department	IT Infrastructure
Requested By	Kavya Ramesh
Request Date	2026-06-21
Description	Network switches for server room upgrade

Purchase Order Rejection

You are about to reject the following purchase order. Please provide a reason.

PO Number

PO-2026-1234

Amount

₹ 45,000.00

Vendor

TechSupplies Pvt Ltd

Requested By

Kavya Ramesh

Rejection Reason *

This reason will be shared with the requestor via notification.

Action: REJECT · PO-2026-1234 · Assigned to: Ranjith Kumar · Token expires: 2026-06-23 10:14 UTC