add

Submit New Ticket

Report an issue or request help

confirmation_number

Track My Tickets

View status of your requests

lock_reset

Password Reset

Reset your account password quickly and securely

Account schedule 5 min
wifi_off

WiFi Connection Issues

Troubleshoot network connectivity problems

Network schedule 10 min
install_desktop

Software Installation

Request new software installation or updates

Software schedule 2–4 hours
print_disabled

Printer Problems

Fix printing issues and connectivity problems

Hardware schedule 30 min
mail_outline

Email Issues

Resolve email configuration and access problems

Email schedule 15 min
computer

Hardware Request

Request new hardware or replacement equipment

Hardware schedule 1–2 days
vpn_key

Access Request

Request access to applications or systems

Security schedule 1 hour
help_center

Other Issues

Report any other technical issues or concerns

General schedule Varies

{{ currentInstructionTitle }}

list Resources

No help content has been configured for this topic yet.

Track My Tickets

Monitor the status of your support requests

Card View
{{ col.label }} keyboard_arrow_up keyboard_arrow_down
{{ticket.CallNumber}}
{{ truncateText(ticket.ReportedProblem, 35) }}
{{ truncateText(ticket.CustomerRemarks, 50) }}
{{ticket.CallStatusName}} {{ticket.CallPriorityName}} {{ticket.CallTypeName}} {{ticket.AllotedToName}} {{ getSLAStatus(ticket) }} {{ticket.CallDate | DateFormatter}} {{ticket.PlanDate | DateFormatter}} {{ticket.PlanDate | TimeFormatter}} edit
{{ truncateText(ticket.ReportedProblem, 60) | SpecialCharacterFormatter }}
{{ ticket.CallPriorityName }} {{ ticket.CallStatusName }}

{{ truncateText(ticket.CustomerRemarks, 150) }}

person_outline
{{ ticket.EmployeeName || 'Unassigned' }} Call From
call
{{ ticket.CallDate | DateFormatter }} Call Date
event_note
{{ ticket.PlanDate | DateFormatter }} {{ticket.PlanDate | TimeFormatter}} SLA Date
business
{{ ticket.DepartmentName || 'N/A' }} Department
schedule
{{ getSLAStatus(ticket) }}
task_alt
{{ ticket.PromissedDate | DateFormatter }} Committement Date

Frequently Asked Questions

Questions specific to tickets

How do I track my ticket status?

All your tickets are listed here with real-time status updates.

Can I add more information to my ticket?

Yes, click 'View Details' to add comments or attachments.