+ New Ticket

Tickets by Category

Distribution of tickets across different categories

{{ category.name |SpecialCharacterFormatter}} {{ category.count }}
{{ category.percentage }}%

Tickets by Priority

Priority distribution of all tickets

{{ stat.name |SpecialCharacterFormatter}} {{ stat.count }}
{{ stat.percentage }}%

Tickets by Nature

Distribution of tickets across different categories

{{ category.name |SpecialCharacterFormatter }} {{ category.count }}
{{ category.percentage }}%

Recent Tickets

Latest tickets in the system

Card View
{{ truncateText(ticket.ReportedProblem, 60) | SpecialCharacterFormatter }}
{{ ticket.CallPriorityName }} {{ ticket.CallStatusName }}

{{ truncateText(ticket.CustomerRemarks, 150) }}

person_outline
{{ ticket.EmployeeName || 'Unassigned' }} Call From
call
{{ ticket.CallDate | DateFormatter }} Call Date
event_note
{{ ticket.PlanDate | DateFormatter }}  {{ticket.PlanDate | TimeFormatter}} Planned Date
business
{{ ticket.DepartmentName || 'N/A' }} Department
schedule
{{ getSLAStatus(ticket) }}
task_alt
{{ ticket.PromissedDate | DateFormatter }} Committement Date
{{ col.label }} keyboard_arrow_up keyboard_arrow_down
{{ticket.CallNumber}}
{{ truncateText(ticket.ReportedProblem, 35)|SpecialCharacterFormatter}}
{{ truncateText(ticket.CustomerRemarks, 50) | SpecialCharacterFormatter }}
 {{ticket.CallStatusName}} {{ticket.CallPriorityName}} {{ticket.CallTypeName | SpecialCharacterFormatter }} {{ticket.AllotedToName}} {{ getSLAStatus(ticket) }} {{ticket.CallDate | DateFormatter}} {{ticket.PlanDate | DateFormatter}}  {{ticket.PlanDate | TimeFormatter}} edit