{{this.TicketTitle}}

#{{this.TicketCallNumber}}

{{this.MailCallOriginalStatus}} {{this.CallPriorityName}}
cancel
Ticket Information

{{this.TicketDescription}}

{{this.TicketCategory}}

{{this.TicketCallNatureName}}

{{ this.SLAStatusVal }}
{{ this.TATTime }}
People & Dates
👤

Requested By

{{this.RequestedByName}}

📅

Revised Commitment Date

{{ GetVoucherDateVal(this.CallPromissedDate)}} , {{this.TempPromissedTime}}

👤

Assigned To

{{this.TicketAllotedToEmployeeName}}

📅

SLA Date

{{ GetCallPlanDateTimeVal(this.CallPlanDate)}}

📅

Created On

{{ GetVoucherDateVal(this.CallDate)}} {{this.CreatedOnTime}}

📅

Completed On

{{ GetVoucherDateVal(this.CompletedOnDate)}} {{this.CompletedOnTime}}

📅

SLA Days

{{this.SLADaysValue}}

📅

Closed On

{{ GetVoucherDateVal(this.ClosedOnDate)}} {{this.CallClosedOnTime}}

Status Actions
Attachments
{{file.FileName}}
{{ file.FileType.split('/')[1] === 'pdf' ? 'picture_as_pdf' : 'insert_drive_file' }}
{{ file.FileName }}
Add Work Log Entry
Work Log History
Date
Time
Person
Activity
Particular
Time Spent
Log Status

No work log entries yet

{{ GetVoucherDateVal(entry.TActionDetailPeriodFrom)}}
{{ GetVoucherTimeVal(entry.TActionCreatedOn)}}
{{entry.EmployeeName || 'Empty'}}
{{entry.ActivityName || 'Empty'}}
{{entry.TActionDetailRemarks || 'Empty'}}
{{getDurationTime(entry.TActionDetailDuration) || '00:00'}}
{{this.MailCallOriginalStatus}}

Ticket History

Ticket Created

{{ GetVoucherDateVal(this.CallDate)}} by {{this.RequestedByName}}

Assigned to {{ this.TicketAllotedToEmployeeName }}

{{ GetVoucherDateVal(this.CallPromissedDate)}}

{{ comment.CommentText }}

×
Remarks ×

Date : {{ currentDate | date:'dd MMM yyyy' }}

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